About Us

Founded in 2014 by Donna K. Olheiser, AAP, Dynamic Mastership strives to develop and deliver exceptionally successful training and consultation solutions for your organization!

From your initial inquiry or request and continuing on to the solution of your question, project, or event and beyond — we ensure your complete satisfaction!

Online Courses Designed for Success

Our online courses and training sessions are built to cover all the bases while remaining accessible and easy to understand for users of all levels. While we can’t guarantee everyone will pass their certification test, we can say we have one of the highest success rates for ACH training in the country.

Training Solutions that Fit Your Organization

Not all organizations or financial institutions are structured the same and, oftentimes, do not function alike. Organizations need to function efficiently, and financial institutions need to ensure they are in compliance with the Nacha Operating Rules while processing ACH Entries.

Dynamic Mastership provides custom training solutions — for ACH processing and Reg E compliance, customer service soft skills and phone skills, workplace efficiency, and more — designed to fit the unique needs of your organization. Dynamic Mastership is the place to go for all your electronic payment processing training needs!

Donna K. Olheiser, AAP

Donna K. Olheiser, AAP
Founder & VP of Education

Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years’ serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.

Ready to start creating a custom ACH payment processing, Microsoft Office, customer service, or workplace efficiency training program for your team?

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